In response to the COVID-19 Pandemic impact felt around the world, Farmers Insurance was forced to close their physical offices and transition internal operations to a virtual environment. In doing so they needed to learn and adopt a new collaboration software, however existing training models that require a trainer and trainee to be physically side by side, needed to be reconfigured for the virtual environment.
Farmers engaged LIFT to deliver necessary end-user materials as well as advisory and development sessions to assist with the onboarding of existing employees to these new collaboration tools and workflows. The sessions were recorded to provide proper onboarding of new employees. A variety of videos and communication tools were created for internal Farmers end-users to ensure a smooth transition and quick adoption.