Digital Experience

Actionable insights to help organizations reach their full potential

Digital Experience: Using People-Powered Growth to Accelerate Transformative Outcomes



  • Ensure freshmen and transfer students have a high quality, humanistic advising experience
  • Efficient real-time communication process for Advisors and Departmental Staff
  • Hybrid approach to allow for team members to work onsite and offsite
  • Maximum retention of admitted freshman students


  • Re-imagine the Orientation Advising process with new tools and processes
  • Exceed peer universities by creating a superior experience
  • Deliver flexibility and predictability to Advisors and Departmental staff
  • Enable cross-departmental collaboration in unparalleled ways
  • Ability to show up as “ONE” UMBC

See How

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Timeline and Activities

Lessons Learned

  • Only UMBC, Bowie, UMB, and UMCP increased enrollment compared to Fall 2020 and the Spring 2021 enrollment projections
  • In 2022, UMBC moved to #6 on the Most Innovative Universities List when ranked in the U.S. News Best Colleges
  • In 2020, Jack Suess received the EDUCAUSE Leadership Award for his success as a leader in the field and for advancing UMBC’s reputation as a leader in higher education
  • Forbes lists UMBC among the nation’s top 150 colleges – and top 50 public universities – in new rankings announced in September

Outcomes Acheived

Even with an already high-rated experience, advising surveys of more than 14,000 students over nine years – our virtual model set a new satisfaction record yielding a 2.2% increase in student sentiment – going form an average of 4.61 to 4.71 rating.

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