Bridging the gap
Who we are
Since our inception in 2014, LIFT has continually contributed to the development of the rapidly evolving customer success discipline. The LIFT team has trained 500+ partner organizations and over 2,500 individuals, and delivered customer success programs for more than 75 organizations globally.
Leveraging our deep experience in global technology, B2B selling and change management consulting, we work with OEMs, channel partners and end users to deliver a superior approach to customer success enablement, adoption, and the end-user experience. Committed to the best practices we promote; LIFT provides both virtualized and physical delivery options.
Cisco Systems has named LIFT a Cisco Advanced Specialized Customer Experience (CX) Partner based on our deep expertise helping customers realize business outcomes from their Cisco technology. LIFT received this distinction from the global leader in networking solutions for having the people, processes, and practices to drive adoption and ultimately customer success.
Our Mission
Our mission is to bridge the gap between the world’s best technologies and the people that use them.
Our Vision
We strive to delight our customers and partners by changing the way they view work, one innovative idea, service, and solution at a time.
Core Values
At LIFT, our core values are not inspirational wall hangings. We act as we believe. These values work hard, just like we do. They are our guiding star and allow us to thrive and grow in everything we do.
We build relationships to foster trust and dialogue. We listen to our customers, partners and employees and this communication drives everything we do.
We put people at the center of everything we do to build a more human, innovative, and collaborative organization.
We play a critical role in helping both our customers and partners operate more efficiently. We consider this role a privilege, and we know it requires an unrelenting commitment.
We are a diverse team and we seek to create positive outcomes. Our mutual support is our mutual success.
We have unique talents and the passion to help organizations realize their full potential and inspire them to grow and learn.
We dig deeper and work harder. We are motivated by the opportunity to play with the biggest players to fearlessly embrace and conquer the biggest challenges.
We have a point of view based on data, experience, and insights. We make the call and own the outcome.
and the power of what we can do together.
Meet our leadership
Paul Bernstein
CEO/Founding Partner
Steve Reasner
Chief Innovation Officer/Founding Partner
Amber Moore
Executive Director,
Client Services
Jennifer Naylor
Executive Director,
Operations
Alyssa Nolte
Chief of Staff
Tara Thomas-Gettman
Executive Director,
Communications
Mike Whitson
Executive Director,
Research-Data Analytics
Paul Bernstein
CEO/Founding Partner
Steve Reasner
Chief Innovation Officer/Founding Partner
Amber Moore
Executive Director,
Client Services
Jennifer Naylor
Executive Director,
Operations
Alyssa Nolte
Chief of Staff
Tara Thomas-Gettman
Executive Director,
Communications
Mike Whitson
Executive Director,
Research-Data Analytics
